Privacy Artlogic Users

We are committed to protecting and respecting the privacy of our clients and customers. This policy sets out the basis on which any personal data we collect from you or you provide to us in relation to the Artlogic Database or Website CMS will be processed, shared or transmitted by us. This policy does not apply to the content processed, stored or hosted by our customers using the Artlogic Database or Website CMS, where the customer’s own privacy policy will apply. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Artlogic Media Limited is typically the Data Processor, for the purpose of compliance under any data protection legislation from time to time in force in the UK including the Data Protection Act 2018 or any successor legislation, the Privacy and Electronic Communication (EC Directive) Regulations 2003 and the UK and EU General Data Protection Regulation. 

Our customers will typically act as Data Controllers for any Personal Information that is uploaded into our database software and Artlogic Media Limited will typically act as a Data Processor in accordance with applicable Service and/or data processing agreements (“Agreement/s”). Further information, including specific obligations of the data controller and processor, can be found in the Agreements. Artlogic Media Limited can be contacted at Artlogic Media Limited, 1 Pickle Mews London SW9 0FJ. For matters regarding data protection and privacy, our appointed Data Protection Officer (DPO) is DataCo GmbH (DataGuard), in the first instance please contact data-protection@artlogic.net. In the EU, you may also contact our representative based in Berlin, Tom Harrisson, tom.harrisson@artlogic.net

 

Our Data Promise last updated:  October 2024.

1. What type of information and data do we collect about you?

        We may collect and process the following data about you:

1. Information you give us. You may provide us with personal information about you by completing the request forms on our website or by corresponding with us by phone, e-mail or otherwise. You may also provide us with information when you search for a particular service, order a service or product on our website, contact us via the website or report a problem with our website. We may collect your personal data to inform you of the various products and services we offer. The information you give us may include your name, address, e-mail address, phone number, occupation and financial and credit card information.

2. Information we collect about you. Each time you visit our website, we may automatically collect the following information:

1. Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; browser version; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3. This information may be collected by placing Cookies on your computer. Please see below for more information about the way we use Cookies.

3. Information you provide to us. When you use our services, you may provide us with the following information:

1. Information about you, your employees, agents, advisors or freelancers, which may include name, title, job title, employer, home and/or work address, email address and telephone number.

2. Information about your customers, prospects, professional contacts and suppliers, or their employees, agents or freelancers, which may include name, title, job title, employer, home and/or work address, email address, telephone number, transactions data and interests data.

4. Information we receive from other sources. We may receive information about you:

1. When you use any of the other services we provide.

2. From the third parties we work with (including, for example, business partners, galleries, brokers, sub-contractors, payment and delivery services, analytics providers, search information providers, credit reference agencies).

 

2. How do we use your information?

       We use information held about you in the following ways:

1. Information you give to us. We will use this information:

1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you request from us;

2. to provide you with information about other goods and services we offer similar to those you have already purchased or enquired about;

3. to notify you about changes to our service;

4. to ensure content from our website is presented in the most effective manner for you and for your computer;

5. to provide marketing information to you and for the purposes of customer support, billing and for auditing services.

6.  to execute the contract we have in place with you, to take steps prior to entering into a  contract with you or to fulfil our legitimate interests. These legitimate interests are typically, to improve business and marketing practices and to engage you in business by offering similar services or products that you may have enquired about or bought from us. You may opt out at any time from marketing emails using the unsubscribe link or by submitting an individual rights request to data-protection@artlogic.net

 

2. Information we collect about you. We will use this information:

1. to administer our website, applications and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

2. to improve our website and applications to ensure content is presented in the most effective manner for you and for your computer;

3. as part of our efforts to keep our website and applications safe and secure;

4. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

5. to make suggestions and recommendations to you and other users of our website and applications about goods or services which may interest you or them.

3. Information we receive from other sources. Our use of your Personal Information may be based on our legitimate interests to ensure network and information security, improve business performance by better understanding customer and market needs and to engage you in business by offering similar services or products that you may have enquired about or bought from us. You may opt out at any time from marketing emails using the unsubscribe link or by submitting an individual rights request to data-protection@artlogic.net. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

3. When we may disclose your information to others

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

1. We may share your information with selected third parties including:

1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

2. Analytics and search engine providers who assist us in the improvement and optimisation of our website.

3. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

2. We may disclose your personal information to third parties:

1. In the event we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

2. If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website’s terms of use or our terms and conditions of supply and other agreements; or to protect our rights, property, or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

4. How do we use Cookies on our website?

We use cookies to help you navigate our website and database solutions, personalise and provide a more convenient experience to you, analyse which pages you visit and which features of our website or solutions you use. We use browser sessions and persistent cookies. Session cookies are temporary cookies that are erased from your device’s memory when you close your Internet browser or turn your computer off whilst persistent cookies are stored on your device until they expire, unless you delete them before that time. We group browser cookies on our site into categories, which you can manage through our “Manage Cookie Preferences” section and you can change your preferences at any time.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you have not disabled cookies in your browser. Cookies contain information that is transferred to your computer's hard drive. 

1. We use the following cookies:

1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use our online ordering services, survey forms, adjust your mailing preferences, use of e-billing services, any website administration or business application systems, such as Artlogic Database.

2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

2. Please note third parties (including, for example, social sharing services, advertising networks and providers of external services like Vimeo) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3. You may block cookies by changing your preferences in our “Manage Cookie Preferences” section, but note that by blocking some cookies, you may not be able to access all or parts of our website.

 

5. Where we store your personal data

1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Whenever we transfer personal information to other jurisdictions, we will take all steps reasonably necessary to ensure that the information is transferred in accordance with this Privacy Notice and if data is transferred to a recipient in a country that does not provide an adequate level of protection for personal information, we will take adequate measures designed to protect the data, such as ensuring that such transfers are subject to the terms of the International Data Transfer Agreement (IDTA) or other adequate transfer mechanism as required under relevant data protection laws. 

 

6. Security of your information

1. We use appropriate technical, organisational, and administrative security measures to protect any Personal Information we store from loss, misuse, unauthorised access, disclosure, alteration, and destruction.

2. Any payment transactions will be encrypted.

3. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. Unfortunately, as you will be aware, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and you have the right to revoke or amend any consent you have provided allowing us to store and use your personal data. You also have other rights under the Data Protection Act 2018 and the UK and EU General Data Protection Regulation. You have the right to seek information on which of your personal information we hold and you can, in certain circumstances, implement your rights to erasure, rectification or restriction of our processing. 

 

You can exercise your data rights at any time by contacting data-protection@artlogic.net

 

 

9. Links to other websites

Our website contains links to and from the websites of our partners, clients and affiliates. If you follow a link to any of these websites, please note these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

10.  Retention

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations, as well as best practice.

11. Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy

12. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to data-protection@artlogic.net